Frequently asked questions
What is the return policy?
Please note that for hygiene and quality assurance reasons, perfumes are not eligible for exchange or return once purchased. We kindly ask you to review your selection carefully before completing your order. Thank you for your understanding and support.
How long does shipping take?
English:
Orders are shipped via Egypt Post (EG Post) to ensure reliable delivery. Shipping usually takes 1–4 business days, depending on your location. We appreciate your patience and trust.
العربية:
يتم الشحن من خلال البريد المصري (EG Post) لضمان توصيل آمن وموثوق. تستغرق مدة الشحن عادة من يوم إلى أربعة أيام عمل حسب المحافظة، ونشكركم على ثقتكم وتعاونكم.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.